How To Change Your Child’s Permanent Bookings
STEP 1 Log into My Family Lounge
Log into the My Family Lounge portal and select Parent Sign In.
STEP 2 Sign in to your account
Enter your email address and password, then select Sign In.
Forgot your password? Select the Forgot your password? link above the Sign In button.
STEP 3 Find your current booking
Under Current Bookings, locate your most recent booking and select Edit.
STEP 4 Request your booking change
Complete your booking request details, including:
- Your Preferred Start Date
- The number of days required
- Whether you will accept fewer days
- The days required
- Any relevant information about your flexibility
Important: Tick all required days, including the days your child currently attends.
Once you have checked your selections, select Request.
STEP 5 Check your Booking Request
Your change of booking details will appear under Booking Request.
Please note: Your booking request can be updated and you will keep your original application date.
If you have successfully updated your booking request, you should receive a confirmation email at the email address registered for your specific service.
Waiting list: If there is a waiting list for your requested bookings, you will not receive an offer until a place becomes available. We may be able to assist with casual bookings; however, these are subject to availability.
