Registration for ENROLMENT
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Before Enrolling
To make the enrolment process easier, we recommend having the following information ready:
Parent/Guardian Centrelink Customer Reference Number (CRN)
Child CRN (for Child Care Subsidy)
Two emergency contacts and their contact details
Doctor, Dentist, Medicare and Private Health details
Medical management plans if required
Court or parenting orders (if applicable)
Bank account or credit card details for direct debit.
Important Information
Medical Conditions
If your child has a diagnosed healthcare need, allergy or medical condition, there are some additional requirements that must be completed before they can start care with NWCC.
Families will need to provide:
A current Medical Management Plan completed by a registered Medical Practitioner.
The plan must include the doctor’s full name and their signature or stamp.A recent colour photo of your child
Any prescribed medication listed on the Medical Management Plan, in its original packaging with a pharmacy label
A completed Medication Authority Form
Please note: All required documentation and medication must be provided before your child starts care. Medication must be handed directly to a staff member and must not be left in your child’s bag.
Waiting Lists
Waiting lists may apply at some services.
Applications will be prioritised by:
Date of application
Service availability
Licensing capacity & staff availability
If a place is not currently available, your child will be added to our waiting list and we’ll contact you as soon as there is a vacancy.
How to Enrol
Step 1: Register or Sign In
Create a My Family Lounge account to get started.
Already have an account?
If you have previously used My Family Lounge at a daycare or another OOSH service, select Sign In and use your existing login details.
Step 2: Complete the Enrolment Form
Complete the Enrolment Form with your child’s details and all required information.
Make sure all information is complete and up to date before submitting.
Step 3: Submit Your Enrolment
Once you have completed all required information, submit your child’s enrolment for review.
Step 4: Complete Mandatory Forms
Complete the following mandatory forms for each child:
What Happens Next?
We aim to process new enrolments as quickly as possible. Please allow up to 3 business days for your enrolment to be reviewed and processed before your child can start care.
If your child has a medical condition or diagnosis, additional planning may be needed before they can start care. This may include a Pre-Enrolment Visit at the service. Please allow up to 2 weeks once all required documents have been received to ensure the right support is in place for your child.
Please note: Submitting an enrolment does not automatically confirm your child’s place.
Your enrolment will be reviewed by our Bookings Team before care can commence.
Once Enrolled:
Once we have reviewed your child’s enrolment and confirmed that all requirements have been completed, you will receive an OOSH (Out of School Hours Care) offer via email for the sessions requested during registration.
To secure your child’s place, families will need to accept and confirm this offer by the due date through the My Family Lounge portal using a computer or laptop (this cannot be completed on a mobile device).
In the week your child starts with NWCC, we will send you a separate email with instructions to confirm your child’s CCS enrolment through your MyGov account.
Manage Your Booking
The My Family Lounge portal and app are integrated with our Qikkids system, making it easy to manage your bookings online.
You can:
• Make casual bookings
• Mark your child absent
• Update your family details
Having trouble logging in?
Need a hand? Visit our step-by-step guides or find answers to common questions on our FAQs page.
Bookings can also be changed by emailing:
bookings@nwcc.com.au
or call 02 8678 0279