How to add a Child and Complete an Enrolment
Follow this guide to add your child and complete their NWCC enrolment through My Family Lounge. We recommend using a computer or laptop.
New to My Family Lounge?
If you haven’t registered for an account, create one before beginning the enrolment.
For the best experience: Complete the enrolment on a computer or laptop.
Six stages · 23 steps
1 Log into My Family Lounge
Open the My Family Lounge portal, enter your email address and password, then select Sign In.
2 Open your account dashboard
From your My Family Lounge dashboard, select Add Child.
3 Add your child’s details
Complete your child’s details, including their Customer Reference Number (CRN) and the required authorisations, then select Save.
4 Start your child’s enrolment
Select Start Enrolment to begin the enrolment form.
5 Select your service
Open the drop-down menu and select the NWCC service located at the school your child attends.
6 Add the main contacts
Complete all required information for the Primary and Secondary Contacts. Both contacts require all five authorisations: Collection, Emergency, Excursion, Medical and Transport.
If you are eligible for Child Care Subsidy (CCS), the Primary Guardian must be the person who made the CCS claim.
7 Add two additional contacts
Add two Additional Contacts. Each contact must have at least the Collection and Emergency authorisations selected.
8 Add medical contacts
Add your child’s doctor and dentist information.
9 Complete your child’s information
Add the requested information about your child, including their interests.
10 Add medical conditions and dietary requirements
If your child has a diagnosed healthcare need, medical condition or allergy, select Add, enter the details and select Upload Action Plan. Add any dietary restrictions in this section as well.
Important medical requirements
- Provide a current Medical Management Plan or doctor’s letter for every medical condition listed.
- If medication is required, supply it on your child’s first day of care.
- Medication must be in its original packaging with a pharmacy label showing your child’s full name and dosage instructions.
- The medication details must match the Medical Management Plan exactly.
These requirements help protect your child’s safety and meet regulatory requirements.
11 Upload court or parenting documents
Upload any relevant court orders, Apprehended Violence Orders (AVOs) or parenting plans.
12 Add other important information
Add any other information NWCC Educators should know about your child. Medical conditions and dietary requirements must be entered in Step 10, not here.
13 Upload the immunisation history statement
Select Upload Medical Immunisation Form and upload your child’s current Immunisation History Statement from Medicare.
14 Complete the general questions
Read and respond to the standard questions.
15 Agree to the Child Care Subsidy enrolment agreement
Read and accept the Child Care Subsidy enrolment agreement.
16 Agree to the Service Terms and Conditions
Read and accept the Service Terms and Conditions.
17 Agree to provide payment details
Select the checkbox confirming that you have read, understood and agreed to the terms, then select Proceed to Payment Details.
18 Enter your payment details
You will be redirected to Debit Success. Enter either your credit card or bank account details, agree to the terms and conditions, then select Confirm.
19 Confirm your payment details
Check that your payment details have been successfully confirmed before continuing to the signatures section.
20 Add the required signatures
Each listed Main Contact must sign in the Signatures section:
- The Primary Guardian signs as Guardian 1.
- The Secondary Guardian signs as Guardian 2.
Each person’s full name must match the information entered on the enrolment form exactly.
21 Create each signature
Select Create, sign and enter your full name, then select Accept. Check that your signature and full name appear in the space provided.
22 Review and submit the enrolment
Review every section carefully and check that all required fields are complete. When everything is correct, select Submit to send your enrolment to NWCC.
23 NWCC reviews your enrolment
Our Bookings Team will review your child’s enrolment form and contact you if anything is incomplete or missing. Your child cannot begin care until all required information has been provided.